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EA_Cade replied to Disconnect 4 times whilst winning
Hi @johngilborson,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Disconn
Hi @kevinbeast456,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don'..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Disconections from Fut Champs games
Hi @cachorro80,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
10:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Discard badges
Hi @fieryelder,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Disable account and no answer from EA help team
Hi @7dreadful7,Your case was escalated up for review by the Terms of Service team. They'll email you once they complete their investigation into this. -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Direct x error
Hi @Casttelo69,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that help..
6:30 pm, November 21, 2019 Technical Issues
EA_Cade replied to Different ea account keep poping up
Hi @batbold_balt,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Didn’t receive packs after completing objectives
Hi @danmush1234,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Didn´t get my pack from EFL TOTSSF Gauaranteed
Hi @fedeyourdady,You got it, you just can't see it as FIFA only shows 30 packs at a time inside FUT - head over to the companion or web app and you can see all your available packs. ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Didnt get my guaranteed community tots
Hi @3abadi123,It's there, you just can't see more than 30 packs at once on the game. If you open some or go to the companion/ web app you'll be able to see it. -EA Cade
6:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Didn't receive my 2,000 fifa points
Hi @Itzcal365,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Didn't receive Prime Icon Pack
Hi @1ozil1,FIFA will only show you 30 packs at a time in game, you should be able to scroll through all your available packs in the web or companion app however. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Didn't get any weekend league rewards
Hey all. Weekend League rewards roll out at 0700 UTC. -EA_Cade View in thread
3:00 am, November 13, 2019 Technical Issues
EA_Cade replied to Did not revive objective
Hi @Harryboy123456,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, January 10, 2020 Technical Issues
EA_Cade replied to Did not receive WL rewards (FUT Champions)
Hi @artpopov,Those rewards drop at 0700 UTC, about 20 minutes after you made this post. -EA_Cade View in thread
11:00 am, November 12, 2019 Technical Issues
EA_Cade replied to Did not receive TOTSSF Ultimate pack from SBC
Hi @Klawdx,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Did not Get my pack
Hi @DuduDiniz95,It's in your packs, check on the app as FIFA will only show 30 packs at a time. -EA Cade View in thread
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Device suspended
Hi @rawazyku, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Deleted club fifa 20
Hi @Emperador-Aoi,We can restore your deleted club in certain instances - Please reach out on Twitter here @EAHelp so we can take a look. -EA Cade
7:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to DNF modifier for nothing
Hi @Pandorox12,If you're the one taking the DNF, your opponent wasn't the one who DC'd. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
10:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to DNF incorrect after I win
Hi @Jani-Adames,If your game session is interrupted you won't earn any progress for Objectives you may have completed during that session.Can you try these steps http://bit.ly/ConnectivityBTS please a..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to DISCONNECTED EVERY GAME
Hi @Damian211245D,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to DISCONNECTED BACK TO UT AND LOST POINTS
Hi @akzcr7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
1:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to DISCONNECTED AFTER DRAFT ENDS
Hi @MagicDom,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..
6:30 am, November 24, 2019 Technical Issues
EA_Cade replied to DIRECT X ERROR
Hi @Rapaptus According to your DXDiag you don't meet the minimum requirements for FIFA 20 in the Video Card department so there's not much I can do for you outside recommending a newer car..
9:00 pm, January 15, 2020 Technical Issues
EA_Cade replied to DIDNT RECEIVE SQU
Hi @JEAB1988,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to DIDNT GOT MY PLAYER
Hi @The_Gamer_073,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to DC while winning in rivals
Hi @sciren,Sorry to hear it, what system is this happening on? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Cuts game halfway through
Hi @tommytynan1,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Crazy Matchmaking and Laggy show!
Hi @Asurada1226,This is being investigated at the moment. -EA Cade
10:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Crashing game it just crashes
Hi @UltimateWeaboo,What platform is this happening on? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Corrupt data
Hi @tarab858,Sorry for the delay, can I get a screenshot of what you're seeing please? -EA Cade
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Coonection failure
Hi @Cherichi18,That would indicate a blocker on your ISP side, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Controller triangle and square not working when playing online
Hi @dstaar75,Is this happening on PS4 or PC with a PS4 controller? -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Controller settings
Hi @feddypi,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Controller detected but can't control the players on some game modes
Hi @Ninjakyo,Can you try deleting the Settings folder inside of My Documents - FIFA 20 and let me know if that helps? -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Control settings messed up only for FUT
Hi @commonjae,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Constantly kicked out of server mid game
Hi @leeakoinhull,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Constantly getting disconnected from the EA servers seasons FIFA 20
Hi @scottrama00,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Constantly freezing or getting disconnected online
Hi @Pushmipuli,You'll want to reach out to your ISP on this one, you have a 1000ms ping to your router which is indicative of an overall network problem. That first hop should never be above 2ms in an..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Constant speed up lag in every single game
Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Connectivity Issues
Hi @anto4567,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't res..
4:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Connectivity
Hi @58ten,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Connection İssues
Hi @darkblueblack,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
9:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Connection very bad although network works fine
Hi @Coolphon_12,Thanks for that information. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Connection problem 15/04/20
Hi @Conoros98,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Connection lost to the EA servers
Hi @askar858,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Connection issues in Coop season
Hi @Alattiyat,Sorry to hear it, what system is this happening on? -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Connection issues
Hi @SpecterOfFear,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Connection in fut champions
Hi @edu-vas7,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
2:30 am, June 2, 2020 Technical Issues
